Terms Conditions...

Your Statutory Rights

Cooling-off period
At The Ultimate Guide we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, especially if they have been damaged during transit.  That's why, under our no quibbles guarantee, if for any reason you are unhappy with your purchase you can return it to us, unused, in its original condition within 14 days of the date you received the item.

By law, you also have the right to withdraw from your purchase of an item within seven working days of the items delivery to you.

To cancel your purchase under this cooling-off period, please write a covering letter and include the invoice that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the documents so that we receive it within seven working days of the date that the item was delivered to you.

The Return Address:
The Ultimate Guide
Simon Teague LLP
Christmas House
10 Bathurst Road
Folkestone
Kent
CT20 2NN
United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

Please note:
That you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the items normal postage charge we cannot refund any priority, express or courier component of the postage charge.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Website.

Billing Details

Transactions will appear on your bank statement as "The Ultimate Guide". Your account will be debited immediately upon completion of the transaction.

Security and Transactions

We ensure confidential handling of all customer data received. However, cardholders should print out all transaction data and keep it at an easily accessible place. An invoice will be issued as soon as the cardholders payment has been received.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of The Ultimate Guide and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with The Ultimate Guide or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Ultimate Guide is strictly prohibited.

Conditions of Web Site Use, Governing Law and Contract Formation

No contract will subsist between you and The Ultimate Guide for the sale by it to you of any product unless and until The Ultimate Guide accepts your order by e-mail confirmation. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time The Ultimate Guide sends the e-mail to you (whether or not you receive that e-mail).

For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and The Ultimate Guide irrevocably submit to the non-exclusive jurisdiction of the English Courts.

*The Ultimate Guide is the trading name for Simon Teague LLP. For the purpose of these terms and conditions of Web site use, The Ultimate Guide means Simon Teague LLP.

All items on this website include VAT @ 20% where applicable and are shown exclusive of carriage charges. Carriage charges are as quoted in the Shipping and Handling section. We reserve the right not to supply goods to certain locations.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, THE ULTIMATE GUIDE IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE ULTIMATE GUIDE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither The Ultimate Guide nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, The Ultimate Guide does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Ultimate Guide, its affiliates, directors, employees or other representatives.

Our Company Details & Official Registered Address

Correspondence Address: The Ultimate Guide, Simon Teague LLP, Christmas House, 10 Bathurst Road, Folkestone, Kent, CT20 2NN United Kingdom

Registered Address: Kings Lodge, London Road, West Kingsdown, Sevenoaks, Kent TN15 6AR United Kingdom.

Registration Number: OC329559

Tel 01303 211809

sales@the-ultimate-guide.co.uk (All customer queries will be answered within 48 hours.)

Other Statutory Rights

For more information about your other statutory rights. Please visit the Department of Trade and Industry's Consumer Gateway Website